Returns and processing

Returns are available within 60 days of receipt. Refund processing takes 5–10 days after the return is received and approved.

Requesting a return

Use Contact to request a return. Provide your order reference, the item concerned, and a description of your request. Contact us before sending an item back so we can connect the return with the correct order and provide the next steps.

Keep relevant order and return information available while the request is being handled. If an item arrived damaged or differs from what you ordered, explain that in your message so the issue can be reviewed.

Refund enquiries

The refund processing period begins after the return is received and approved, rather than when the initial request is submitted. If you need an update, contact us with the order reference and relevant return details.

Avoid sending complete payment card details or passwords. This policy does not remove rights that apply to your purchase under applicable law.